Refund Policy

At CALDRION, we are committed to providing clarity, fairness, and a smooth resolution process. This Refund Policy explains eligibility, timelines, and procedures for refund requests on caldrion.quest.

Eligible Items

📦

Unused physical items returned in original packaging.

🧾

Services cancelled before delivery or activation.

✅

Orders with verified defects or processing errors.

Timeframe

Refund requests must be submitted within 14 calendar days from the date of delivery or purchase confirmation. After this period, requests may not be eligible unless required by applicable consumer protection laws.

Refund Procedure

To request a refund, please follow these steps:

  • Contact our support team with your order number and reason for return.
  • Receive confirmation and return authorization (if applicable).
  • Ship the item back or confirm service cancellation as instructed.
  • Allow up to 7–10 business days for inspection and processing.

Conditions

Items must be returned in unused condition, with all original components included. CALDRION reserves the right to decline refunds if returned goods show signs of damage, misuse, or incomplete packaging. Shipping fees may be non-refundable unless the return results from our error.

Non-Refundable Items

  • Digital downloads once accessed or delivered.
  • Customized or personalized products.
  • Gift cards and promotional credits.
  • Items marked as final sale at the time of purchase.

Contact Details

Company: CALDRION

Website: caldrion.quest

Email: [email protected]

Response Time: Within 2 business days

Request a Refund

Fair & Transparent Process

CALDRION values long-term relationships built on trust. We review every refund request individually and strive to provide resolutions that are balanced, timely, and compliant with applicable regulations.